Support
Something not landing right?
Most questions about Ice On Storm have short answers, and they are all below. If yours isn’t here, write to us and a person will reply.
Frequently asked
Can I buy more coins?
No. There is no store on this site and no mechanism to pay us anything. When your balance runs low, the Reset balance button restores it to 1,000 coins for free, as often as you like.
Can I cash coins out?
No. Coins carry no monetary value, cannot be exchanged for money, goods, credit, or prizes, and cannot be transferred to another person or account. They exist purely to keep score.
Why did my balance reset on its own?
Because the game holds nothing permanently. Your balance lives in the page’s memory, so refreshing, navigating away, or closing the tab starts you fresh at 1,000 coins. That is by design, not a fault.
What exactly does the dealer do?
The dealer draws cards until the hand totals 17 or more, then stands — on soft 17 as well as hard. It never varies this, never peeks at your hand, and never adjusts based on your stake.
Is the deck really shuffled?
Yes. A full 52-card deck is built and shuffled with a Fisher–Yates pass in your own browser, and a fresh deck is built whenever the shoe runs low. Nothing is pre-determined and no outcome is weighted.
How does a blackjack pay?
An ace with any ten-value card on your first two cards pays 3:2 on your stake. If the dealer opens on a natural at the same time, the round is a push and your stake comes back.
Do I need an account?
No. There is no registration, no login, and no profile. Open the page and play.
Do you collect data about me?
We run no advertising networks and no third-party analytics on this site, and the game sends nothing anywhere. See the Privacy Policy for the full picture.
Is this real-money gambling?
No. Ice On Storm is a social casino for entertainment only. Nothing here can be wagered for money and nothing here can be won.
How old do I have to be?
Eighteen. That applies everywhere and to everyone.
Write to us
The quickest route is email, and it reaches the people who actually built the site rather than a ticket queue.
General & technical:
support@iceonstorm.com
Privacy requests:
privacy@iceonstorm.com
We aim to answer within two business days. Weekends and public holidays can push that out a little.
Reporting a bug
If a hand scored oddly, a card rendered wrong, or a button stopped responding, tell us what you were holding, what the dealer showed, and which browser you were using. Those three details solve most reports on the first pass.